Home Auto Glass Replacement & Repair FAQ’s

Scheduling an appointment for mobile auto glass replacement services with Auto Glass in San Antonio is easy and convenient. Just follow these simple steps:

  1. Visit our website at https://autoglassinsanantonio.com and click on the “Get A Free Estimate” button, or give us a call at (210) 793-7115 to speak with one of our customer service representatives.
  2. Provide us with your contact information, vehicle details (make, model, year, and VIN), and a description of the damage to your auto glass.
  3. We will assess the extent of the damage and provide you with a free, no-obligation quote. If you decide to proceed with the service, we will then discuss the most convenient date, time, and location for our mobile service team to come to you.
  4. On the day of the appointment, our skilled technicians will arrive at the specified location with all the necessary tools and equipment to replace your auto glass. They will carefully remove the damaged glass, install the new one, and ensure it is properly sealed and secure.
  5. Once the replacement is complete, our technicians will clean up the area and provide you with any necessary care instructions for your new auto glass.
  6. Payment for the service can be made via cash, credit/debit card, all major digital payment methods, or through our website. Please note that if you have insurance coverage for auto glass replacement, we can help you process the claim with your insurance provider.

Please don’t hesitate to reach out if you have any additional questions or concerns. Our team at Auto Glass in San Antonio is dedicated to providing exceptional service and ensuring your complete satisfaction.

The mobile windshield replacement process begins with scheduling an appointment, either online or by phone. Once the appointment is confirmed, a technician will arrive at your location with all the necessary tools and materials. The old windshield will be removed, the frame will be cleaned and prepped, and the new windshield will be installed using high-quality adhesive. The technician will then clean up the area and provide any necessary follow-up instructions.

The on-site service time for a mobile windshield replacement typically takes about 30-45 minutes. However, it’s important to allow additional time for the adhesive to cure properly, which may require you to wait a few hours or even up to 24 hours before driving your vehicle.

We use high-quality windshields, including OEM (Original Equipment Manufacturer) and aftermarket options, depending on the customer’s preference and budget. Our technicians also use industry-standard adhesives to ensure a strong and safe bond between the windshield and the vehicle frame.

It’s quite common for a window regulator to stop functioning after a window break-in leads to the window being smashed. The window’s shattering often leads to the regulator collapsing within the door. This collapse subsequently loosens the tension in the cables, which in turn causes the window regulator to fail in raising and lowering the window.

The technician will make every effort to remove as much glass as possible, but complete removal is challenging due to the reinforcements inside the door. However, small glass fragments may gradually work their way out through the drain holes located at the bottom of each door. Additionally, we highly recommend visiting a car wash and utilizing a commercial vacuum to thoroughly extract any remaining glass from the carpet. Please note that our technicians are equipped with small travel vacuums, which may not be as effective for this task.

The cost of mobile windshield replacement services varies depending on factors such as the make and model of your vehicle, the type of windshield required, and your location. Some surrounding areas may incur a small additional trip charge. We accept cash, insurance referrals, all major debit and credit cards, and all major digital payment methods. No personal checks, no money orders, no cashier’s checks are accepted.


All auto glass replacement workmanship is guaranteed for the life of the vehicle, which includes and covers wind noise, water leaks, and loose trim pieces. Exclusions include problems which occur as a result of auto collision, damage, or rust deterioration. Warranty coverage is Lifetime (except when ownership changes).


  • Avoid driving vehicles or drive minimally during the first 24 hours due to curing time.
  • Keep applied tape in place for at least 24 hours.
  • Leave a window rolled down about one inch; avoid slamming doors for at least 24 hours.
  • Avoid high-pressure car washes for at least 48 hours.
  • Auto Glass in San Antonio is not liable for incidental or consequential damages.
  • Aftermarket antennas and devices not guaranteed.
  • Windshield stress crack guarantee for 90 days from installation.
  • Workmanship guarantee is for the life of the vehicle, with limitations and exclusions.

It is quite common to experience a wind noise or perceive an air leak after a new windshield installation. This usually occurs due to the aftercare blue tape applied to the top of the windshield. As you drive, the edge of this tape may lift and vibrate in the wind, creating a sound similar to an air leak. This tape can safely be removed 24 hours after the installation. Once removed, the wind noise should cease.



The customer acknowledges that certain windshields replaced (https://autoglassinsanantonio.com/contact/warranty-information-disclosures/) by Auto Glass in San Antonio may contain sensors for items such as lane departure warning system, lane keep assist, forward collision alert, collision assist, smart city brake, or any other sensor which controls the movement of the vehicle. Auto Glass in San Antonio has given the customer notice that the original equipment manufacturer may require the windshield sensor to be recalibrated or programmed after it is transferred from the broken windshield to a new windshield.

Auto Glass in San Antonio does not warrant or guarantee the proper function of any windshield sensor that was removed from a broken windshield.

The customer further acknowledges that it will be the customer’s sole responsibility and expense to confirm the proper operation of the windshield sensor, or to recalibrate or reprogram any malfunctioning sensor that was removed from the customer’s broken windshield.

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